What We Teach
It's almost impossible to describe what content people will cover during the programme; everyone's needs are unique so everyone gets a unique experience tailored to them.
Because of the highly personalised 360° analysis and 1-to-1 coaching the programme becomes an almost bespoke course for everyone who takes it.
However these are some of the core areas covered.
Management vs Leadership
Leadership is the closest thing in business to a magic bullet. It’s applicable to almost every situation. But the way most business people view leadership is askew. Leadership is not just something used in extraordinary circumstances by exceptional people. Leadership is something that should happen everyday in ordinary situations. Any time people interact there is an opportunity for Leadership: whether you're running errands or running a company.
Management is typically about reward and punishment. Leadership is about inspiring people to action. Which do you think gets the best results?
The trouble is, leadership is hard work. It’s much easier to blame everyone else or give someone a rollocking. But is anything worth having easy? We show participants the skills and techniques they need and support them to do the hard work of implementing them.
Feedback is one of the most important tools for a leader. Why do most people struggle with it?
You've probably noticed that people usually fall into only giving the type of feedback that feels most comfortable for them. For some it's positive feedback and for others it's critical feedback. They do whichever feels easier to them and avoid the one that makes them feel awkward.
But being able to give both positive and critical feedback is necessary to develop people.
To be a great leader and get the best performance out of people you need to be comfortable giving all kinds of feedback and give it in the right way and in the right mix. People need to feel valued but they also need to work on their weaker areas.
We teach participants how, why and when to give feedback and the exact techniques for doing it successfully. So that people accept the feedback and are not put out by it but appreciate it and it inspires them to work harder.
We cover the difference between Knowledge, Skills & Attitude. A great deal of the course is about our own attitudes. We need to change the way we think in order to change our behaviours.
Attitude makes the difference between an inspirational leader and a boss. If you can’t control your own attitude to someone cutting you up on the journey into work how can you expect to do it when someone frustrates you in the workplace. Your behaviours need to be consistent, practised every day in all situations, not just when it suits.
We cannot change our past. We cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you... we are in charge of our Attitudes.
Charles R. Swindoll, Author
Too many people read all the books or take the courses but never put it into practice. Or if they do it never lasts long term. We work with people to make sure they use the skills and develop lasting habits.
Coaching and Developing People
Participants learn how to develop and motivate others around them (including suppliers, customers and bosses) which means the effects of the course ripple out through an organisation improving the performance of more than just those on the course.
We teach people to be exceptional communicators.
Communication is obviously another massive part of leadership. We give participants techniques of what to say, when and how to say it. Of course we also cover what not to say!
Going through the programme hugely improves a participant's confidence and ability to present in front of people.
We have developed simple structures which participants can build their presentations around, so they're confident in what they are going to say. The constant exposure to presenting week after week inevitably builds confidence.
People who start the course terrified of standing up in front of their classmates end up giving extravagant presentations in front of strangers by the time the course ends.